A loss in connectivity to the Internet can be caused by various issues, the most likely being:
- There are recent power outages.
- The Internet service provider is having issues.
- The modem or the router is turned off or needs to be reset.
- The cable connections are loose or faulty.
Attempting to swipe cards without an Internet connection causes an error when selecting a tender type or after swiping a card. Other less noticeable issues caused by a lack of an Internet connection are:
- Remote Orders and the Subex icon are red.
- You cannot access websites, including subway.com.
Procedure
- Open Google Chrome and enter www.usfood.com in the address bar.
- Press Enter.If no page loads or you get a message about not connecting to server, proceed to step 3.
- Determine the current state of your connection. This can be done by finding the network connectivity icon in the Notification Area of the taskbar.
This shows that a network cable is unplugged or the network device is disabled.In Windows 7 & 10: - This indicates that a network cable is unplugged or loose.
- If a red X appears, check that all cable connections are properly connected and seated snugly in their slots.
- If the cables are set correctly and a red X continues to appear, check that the modem or the router provided by your service provider is plugged in and powered on.
- If the problem persists, there may be a problem with the cable. Try using a spare cable to connect to the machine.
- If all above steps have been followed, reset the internet modem and router by unplugging the power.
- If issue still persist please contact the internet service provider with the provided phone number below:
- Buffalo & 32624 (except 25386) Spectrum Business 1(800) 314-7195
- 25386 Verizon 1 (800) 837-4966
- Rochester (except 32624) 1(800) 921-810