Internet not working

A loss in connectivity to the Internet can be caused by various issues, the most likely being:

  • There are recent power outages.
  • The Internet service provider is having issues.
  • The modem or the router is turned off or needs to be reset.
  • The cable connections are loose or faulty.

Attempting to swipe cards without an Internet connection causes an error when selecting a tender type or after swiping a card. Other less noticeable issues caused by a lack of an Internet connection are:

  • Remote Orders and the Subex icon are red.
  • You cannot access websites, including


  1. Open Google Chrome and enter in the address bar.
  2. Press Enter.If no page loads or you get a message about not connecting to server, proceed to step 3.
  3. Determine the current state of your connection. This can be done by finding the network connectivity icon in the Notification Area of the taskbar.
    This shows that a network cable is unplugged or the network device is disabled.In Windows 7 & 10:
  4. This indicates that a network cable is unplugged or loose.
  5. If a red X appears, check that all cable connections are properly connected and seated snugly in their slots.
  6. If the cables are set correctly and a red X continues to appear, check that the modem or the router provided by your service provider is plugged in and powered on.
  7. If the problem persists, there may be a problem with the cable. Try using a spare cable to connect to the machine.
  8. If all above steps have been followed, reset the internet modem and router by unplugging the power.
  9. If issue still persist please contact the internet service provider with the provided phone number below:
  • Buffalo & 32624 (except 25386) Spectrum Business 1(800) 314-7195
  • 25386 Verizon 1 (800) 837-4966
  • Rochester (except 32624) 1(800) 921-810

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